We accept returns on the basis that the goods have been unopened, unused and are in a resalable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Some Manufacturers have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department.
In the event that goods are being returned because of fault Spaghetti Tree Spa will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. Spaghetti Tree retains the right to request photographic proof of damage caused to items before offering a refund. On occasion Spaghetti Tree Spa Ltd may send you a returns bag for the damaged product (GHD) so that you may return the faulty item to the brand. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to Spaghetti Tree Spa within 14 days.
How to Return Goods
Email: Send an E-mail, with the Subject and order ref. . Detail the items you wish to return and tell us the reason for the return. We will contact you with in 2 working days with instructions on how to return the goods to us.
Telephone: Call us on 01424 430389, please make sure you have your order to hand when you call. Our Help Desk team will discuss your issue and authorise the return subject to our Cancellation Rights, Returns and Refunds policy.
Once your Return has been authorised we will ask you to send the goods back to us.. For orders outside the UK we will advise you on the best method to return the goods.
Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should obtain a receipt for the parcel when you send it. Please write your name and order number on the outside of the parcel.
Please allow 7 days for your parcel to reach us if you are in the United Kingdom, for returns from International locations please allow up to 28 days.
Returns Department, Spaghetti Tree Spa Ltd, 51b/c Robertson Street, Hastings E.Sussex TN34 1HL
We require 24 hours notice for cancellations or changes for all appointments. If any appointments are missed, rescheduled or cancelled within the 24 hours full payment will be required.